Refunds and Cancellations

For tool sales, we provide refunds for any unused tool returned within 30 days of shipping.

For education, we do not provide refunds.

—> In an online program, you are free to cancel your membership and cease to participate in our programs, however this will not warrant a refund.  A skipped payment will incur administration fees after 30 days of non-payment, unless an alternative payment plan is established.

—> In our in-person courses, a cancellation less than 2 weeks’ before the course results in no refund nor credit. A cancellation at greater than 2 weeks’ notice results in a credit for another in-person course of the same dollar value. The credit expires at the end of the following year’s teaching season. For example, a credit received in May, 2024 will expire at the end of the 2025 teaching season, typically in October.

For accommodations, cancellation within 7 days of booking is refundable. Cancellation between 7 days of booking and 2 weeks before the booking dates results in a credit of the same dollar value, valid up to one year from the time the credit is issued. Cancellation within two weeks of the booking dates is non-refundable.

If Fern and Roe needs to reschedule an event or booking due to illness, injury, or emergency, an event will be rescheduled with registrants’ tuition credited toward the rescheduled event.

For private groups, the rescheduled event will be determined between the group and Fern + Roe at both parties’ earliest convenience and availability.